Retention & Delight

In all organisations that we have worked with over the years they do not know how many customers they have. How many customers are really doing business with them and why. How many customers and which customers they want to do business with and why. How they are going to win back the lost customers and keep them. How they are going to increase retention, improve repeat purchase and get measurable referrals. This basic and fundamental bedrock of the organisation is missing.

There is little point in spending money on marketing, in whatever domain that maybe and yet not know who your customers are and how you will retain them.

We have a proven formula where the platform can be designed to accommodate different businesses.

Customer connect does not have the customer at the centre of that strategy. We disrupt the current thinking. Ask hard questions and change traditional and previous methods of connecting with and keeping customers.

Outstanding Performance

To understand what outstanding performance is we need to understand what average and good performance is. Most organisations do not challenge themselves to perform outstanding and that too consistently . Do you really want to be the best ? The very best ? Its not impossible.

We challenge your organisation to do better. Much better. We first help you to understand how good you really are. Challenge your thinking. We promise to find ways that will grow your bottom line. At the same time with continued focus on overhead and cost control.

People , planning and understanding your customers will bring us a long way down this road.

We focus on people and we get this area working

• True North
• Identify Leaders , coach leaders and understand the difference between Management and Leadership
• Why your people should ‘’enjoy ‘’ working for you and what you can do to ensure that
• Passion and pride in performing
• Individual and simple scorecards – am I winning ? Every day

Trainings

For an individual to learn and enhance themselves through training, they must first understand how competent they really are. One must understand where to improve and what are the benefits of this progression. The principle of our learning is to have an inside out approach and understand the primary and secondary trait in an individual through personality and character ethics.

It’s a principle-centered, character-based, “Inside-Out” approach to personal and interpersonal effectiveness. “Inside-Out” means to start first with self; even more fundamentally, to start with the most inside part of self — with your paradigms, your character, and your motives. Inside-Out is a process — a continuing process of renewal based on the natural laws that govern human growth and progress.

It’s an upward spiral of growth that leads to progressively higher forms of responsible independence and effective interdependence.

We have worked with diverse markets and segments to develop specific training sessions for teams and individuals.

Some of the key solutions we provide are

• Individual Coaching – Performance & Character
• CXO Training & Development – Sharpen The Saw
• Soft Selling Skills
• Process Orientation
• Sales Process
• Customer Handling
• 7 Habits of Highly Effective People